Shipping Policy

Welcome to Wholesale Pallet Store. We are committed to providing reliable shipping services and ensuring your wholesale liquidation orders are delivered safely and efficiently. Please review this Shipping Policy before placing an order.

Order Processing

Orders are processed after payment has been successfully received and verified.

Most orders are processed within 1–3 business days. Processing times may vary depending on inventory availability, order volume, payment verification, and warehouse operations.

Orders are processed during normal business hours, Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Methods

Wholesale Pallet Store ships orders using trusted freight carriers and parcel delivery services, depending on the size, weight, and destination of your order.

Shipping methods may include:

• Less-Than-Truckload (LTL) Freight

• Full Truckload (FTL) Freight

• UPS

• FedEx

• USPS

• DHL

• Other approved commercial carriers

The shipping method will be selected based on the most efficient option for your order.

Shipping Destinations

We currently ship throughout the United States.

International shipping may be available for selected destinations. International customers are responsible for complying with all local import laws and regulations.

If your country is not available during checkout, please contact us before placing your order.

Shipping Costs

Shipping costs are calculated based on several factors, including:

• Delivery location

• Weight of the shipment

• Size of the shipment

• Freight carrier rates

• Residential or commercial delivery

• Liftgate requirements

• Special handling requests

Shipping charges will be displayed during checkout or provided before your order is finalized.

Freight Deliveries

Many liquidation pallets are shipped using LTL freight carriers.

Customers receiving freight deliveries should ensure that:

• Someone is available to receive the shipment.

• The delivery location is accessible to freight trucks.

• Appropriate equipment is available if required.

• Commercial delivery addresses are recommended whenever possible.

Additional carrier fees may apply for residential deliveries, liftgate service, limited access locations, or missed delivery appointments.

Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• United States: 3–10 business days

• International  Delivery takes 7 to 21 days

Delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, customs inspections, holidays, or other circumstances beyond our control.

Order Tracking

Tracking information will be provided once your shipment has been dispatched, when available.

Freight shipments may include tracking numbers, freight reference numbers, or carrier contact information.

If you have questions regarding your shipment, please contact our customer support team.

Inspecting Your Delivery

Customers should inspect all shipments immediately upon delivery.

Before signing for a freight shipment:

• Check the packaging for visible damage.

• Compare the shipment with your order confirmation.

• Note any visible damage on the carrier’s delivery receipt before signing.

• Take clear photographs of any damage.

Any shipping damage or delivery issues must be reported to Wholesale Pallet Store within 48 hours of delivery.

Failure to report shipping damage within this timeframe may affect claim eligibility.

Shipping Delays

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:

• Severe weather

• Carrier delays

• Traffic conditions

• Customs inspections

• Natural disasters

• Supply chain disruptions

• Labor shortages

• Public holidays

• Government actions

Wholesale Pallet Store is not responsible for shipping delays caused by third-party carriers or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Wholesale Pallet Store is not responsible for delays, additional shipping charges, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Undeliverable or Refused Shipments

Orders refused by the customer or returned as undeliverable may be subject to:

• Return freight charges

• Original shipping charges

• Carrier handling fees

• Applicable administrative fees

These costs may be deducted from any approved refund where applicable.

International Orders

International customers are responsible for:

• Import duties

• Customs fees

• Taxes

• Brokerage charges

• Local government fees

• Compliance with all import regulations

Wholesale Pallet Store is not responsible for delays caused by customs authorities.

Lost Shipments

If your shipment has not arrived within the expected delivery timeframe, please contact us.

We will work directly with the shipping carrier to investigate the shipment and provide updates regarding its status.

Shipping Restrictions

Certain products may have shipping restrictions based on destination, carrier regulations, or applicable laws.

Wholesale Pallet Store reserves the right to limit or refuse shipment of products where required by law or carrier policy.

Contact Information

If you have questions regarding shipping or need assistance with your order, please contact us.

Wholesale Pallet Store

Website: https://wholesalepalletstore.com

Customer Support Email: sales@wholesalepalletstore.com

Phone: +1 (512) 798-1186 / +1 (512) 798-2103

Warehouse Address: 2502 Highway 304 Smithville, TX 78957

United States

Business Hours: Monday – Friday: 9:00 AM – 7:00 PM 

Saturday: 10:00 AM – 2:00 PM

Sunday: Closed

We aim to respond to all shipping inquiries within 1–2 business days.

Our Commitment

Wholesale Pallet Store is committed to processing orders promptly, providing reliable shipping services, and keeping customers informed throughout the delivery process. We work with trusted shipping partners to ensure your wholesale liquidation inventory arrives safely and efficiently.